Good to know

Frequently asked questions

The questions guests ask most, answered before you need to ask them.

Booking & payment

How does payment work?

A 25% deposit is required on booking and the balance eight weeks before your stay. Payment is accepted in sterling or euros.

What is included in the rate?

Mid-week cleaning, a welcome basket, bath and pool towels, and Molton Brown toiletries. Not included: a €1,500 refundable security deposit (returned within two weeks of departure) and the €2 per person per night Balearic Eco Tax (guests aged 16+).

What are the check-in and check-out times?

Check-in is from 4pm; check-out is by 10am.

Is there a minimum stay or a fixed changeover day?

The minimum stay is seven nights. There is no fixed changeover day.

The answers are easy. The hard part is choosing a week.

The villa & your stay

Is the pool heated?

Yes, the 9×4m pool is solar-heated.

Is the villa suitable for young children?

Yes. A travel cot, high chair, pushchair and playpen are available on request, the garden is fenced, and the pool water is solar-warmed.

Can we work from the villa?

Comfortably: high-speed WiFi of 500+ Mbps throughout the villa.

How do eight guests sleep?

Four king bedrooms, one convertible to twin beds. The master suite is on the ground floor, with its own dressing room and en-suite.

Getting there & around

Do we need a car?

Yes, most guests bring or hire one. It is a 20–30 minute walk into Santa Ponsa with a steep stretch near the villa. Private parking and a carport are on site.

How far are the beach, Palma and the airport?

Santa Ponsa Bay is a short drive; Palma is 15–35 minutes; Palma airport is about 25 minutes; three golf courses are minutes away.

Where do we shop and eat?

A large Eroski supermarket and a local bakery are a short drive away, with restaurants in Santa Ponsa and at the marinas of Port Portals and Port Adriano.

Is smoking allowed, or can we bring a pet?

The villa is non-smoking and pets are not allowed.

The pool from the lounge corner, the bay beyond the balustrade

The pool, seen from the lounge corner

Still have a question?

Call us, or leave a message and we'll come back to you personally.

Call +44 (0) 2920 886 550 Write to us

Ready to find your week?

Check the calendar and confirm your dates directly.

Check Availability